Information on the Right of Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

Withdrawal Period
The withdrawal period is fourteen days from the day on which you or a third party designated by you (other than the carrier) take possession of the goods.

Special Note for Cosmetic Products
Please note: For cosmetic products, the right of withdrawal applies only to unopened, sealed/packaged goods. The right of withdrawal expires as soon as the seal is removed — in accordance with § 312g Abs. 2 Nr. i BGB (hygiene and health protection reasons).

Exercising the Right of Withdrawal
To exercise your right of withdrawal, you can use the withdrawal button in your customer account under “Order History.”
Alternatively, you can send us a clear statement (e.g., by letter or e-mail) indicating your decision to withdraw.
After using the withdrawal button, you will receive confirmation by e-mail immediately.

Our Contact Details:
Buonocore & Buonocore GBR
Planegger Straße 48, 81241 Munich – Pasing
Phone: +49 89 21542492
E-mail: info@aloeveraonlineshop.com

To meet the withdrawal deadline, it is sufficient that you send the notification of your decision before the deadline expires.

Consequences of Withdrawal
In the event of withdrawal, we will reimburse you all payments received, including delivery costs (except for additional costs resulting from choosing a more expensive delivery method than the standard one offered), without undue delay and no later than fourteen days from the receipt of your withdrawal notice.

The reimbursement will be made using the same means of payment used in the original transaction, without incurring any fees. We may withhold the reimbursement until we have received the goods back or you have provided proof of their return, whichever occurs first.

Return of Goods
You must return the goods without undue delay and in any event no later than fourteen days from the date of your withdrawal notice. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. Any reduction in value of the goods applies only if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Legal Basis and New EU/National Regulations
This information is based on Directive (EU) 2011/83/EU (Consumer Rights Directive), as updated by Directive (EU) 2023/2673. This directive will be transposed into national law from 19 June 2026, including the obligation to provide an electronic withdrawal button for online contracts.